Terms of Services
Please feel free to book an appointment here or if you would like you can cancel it on here. Thank you.
We accept all major credit/debit cards and cash.
We would ask clients to provide, where possible, at least 48 hours notice if they need to change or cancel an appointment. Cancellations can be made by telephoning the salon during opening hours. If you are cancelling out of salon hours you may cancel by email at firstname.lastname@example.org
We would like to advise you that in booking an appointment, that you are reserving a therapist or hair stylist in advance. Our cancellation policy is designed as part compensation for our highly trained and dedicated therapists and hair stylists, who rely on a busy schedule for a rewarding career.
Clients will be charged for the time reserved regardless of the reasons for cancelling. If we have sufficient notice of cancellation we can open up the appointment to awaiting clients. For cancellation of Wedding Packages, Proms Parties, Spa packages and block appointments we would ask clients to provide the salon with at least 15 days’ notice of cancellation. The management reserves the right to use their discretion in exceptional circumstances in regard to the above.
Where a client requires extensive and lengthy technical services an estimated 50% non-refundable deposit will be required at the time of reserving the appointment.
For all Wedding and Prom packages and Spa Packages, a 50% non-refundable deposit per person will be required at the time of booking.
Clients that may have health issues e.g. blood pressure, circulation problems, skin problems, have recently undergone an operation, are on medication, are pregnant, or have any other health worries, are advised to check with their GP before booking a treatment. When you arrive for your first treatment you will be asked to complete a registration document to highlight with the therapist or hair stylist any health issues you may have.
For clients with serious illnesses, before we can proceed with any treatment, we ask you to provide a letter from your doctor to say that you are able to receive the specific treatment you want to have in the Spa.
Products used in the salon are highly concentrated, so very little is needed to obtain maximum results. If you wish to purchase any of the products please discuss this with, and direct your queries to the therapist or stylist. They will also provide on how to use the product(s). We recommend that if you have any queries please call us and we will be happy to discuss them or go over the procedure again.
If you have any allergies prior to your appointment please inform us at the time of booking. Please note that clients booking hair colour treatment will be asked to attend the salon for testing 24 hours before their first appointment.